Everything you need to know about our website terms and conditions

General Terms and Conditions (hereinafter, the "Terms and Conditions") These will apply to the navigation of the website (hereinafter the "Website" when referring to the internet website) and the services offered at.
The legislation of the Argentine Republic will be applicable for the Website terms of use for all legal effects that may occur. Any natural or legal person who wishes to contract the services of INDUSTRIAS TEXTILES LOS TILINGOS S.A. (hereinafter, “JT”) must register on THE SITE and will be hereinafter referred to as "USER".
The USER must read, understand and accept all the conditions established in the COMPANY's website terms of use, prior to registering as a member of JT. Whoever uses the site accepts the conditions of the service being subject to them.


01. Modification Of Website Terms Of Use

The Terms and Conditions may be substituted or modified at any time and at JT's sole discretion and Users will not be required to give their consent. For transactions in progress that have begun prior to such modifications, the conditions in force at the time of their conclusion will remain in force, unless the new modifications introduced are more convenient for the User.
JT will place a notice on the Website alerting Users to these changes, for a reasonable time. Notwithstanding the above, Users are responsible for reading these Terms and Conditions each time they enter the Website to see if they have been modified.

02. Interruption Of Service - Exclusion Of Liability

JT reserves the right to interrupt, suspend or modify the services offered on this Website at any time, either permanently or temporarily. The consent of the users will not be required, nor will any prior notice be necessary.
 Likewise, JT does not guarantee permanent access to or use of the website, as this may be interrupted due to any technical issues beyond the control of JT.
However, if the above-mentioned suspension or interruption is not due to force majeure or unforeseen circumstances, JT undertakes to provide the services pending at the time of the suspension or interruption..
JT does not guarantee that the website is free of viruses, worms or any other element that could damage or alter the normal functioning of a computer. It is the sole responsibility and obligation of the user to have the appropriate tools to detect, disinfect and/or prevent any type of element and/or possible damage of this kind.
JT shall not be responsible for any damage that may occur to the computer equipment of the users or third parties as a result of browsing this Website.

03. Registration

The registration of the users is done by entering the website, and it has no cost. It is mandatory to complete the form in all fields with valid and true data, in an exact and accurate form. For a correct operation of the system, it is necessary that the users keep their data updated. JT may verify the identity of the user and/or the data submitted by the user.
JT is not responsible for the veracity or certainty of the data provided by the users. Likewise, JT reserves the right to temporarily or permanently suspend users in the event of failure to comply with the Terms and Conditions, as well as to reject applications.
The USERS will access their Personal Account (the "Account") by means of a Username and a personal password that they must choose. In the event that these details are forgotten by the User, JT has a help service to retrieve them. To do so, you must click on the corresponding option and enter the e-mail address provided at the time of the registration. When you have finished, the system will send your user name and password to that account in a private way.
Just as JT undertakes to maintain the confidentiality of the data provided by users for registration, users undertake to keep their name and password confidential. In accordance with what is stated in the previous paragraph, users are responsible for the use made of their password and must be aware that if other persons have or may in the future have access to the e-mail account stated as their own on the registration form, they may also request their password and username. It is the exclusive obligation of the users to take the appropriate measures to ensure that this does not happen. The user undertakes to immediately and reliably notify JT of any unauthorised use of his/her user account and to keep it safe in the case of any damage to the company or third parties.

04. Capacity

To use the services of the Website is required to have legal capacity to hire. Those who lack it, those who have been suspended or banned, or minors will not be able to access the services. Parents, tutors or persons responsible for minors or disabled persons who use the website will be responsible for such use, including any charges, invoicing or damages arising from it.

05. Veracity Of The Information Provided

If the information or data provided by the user is not true, the user will be responsible for any damages this may cause.

06. Suggestions & Comments

All suggestions and comments made by the user may be considered, introduced or adopted by JT without this giving rise to any right in favor of the user.

07. Cookies

The Website may use a tracking system by means of "cookies", so that access to information, when moving from page to page, is carried out more quickly. It also helps in some cases to identify the users, without the need to ask them for the password again and again.
 The cookies are small files sent by the page visited and are stored on the computer's hard disk, taking up little space. 
Users are advised that by using their browser options they can limit or restrict the storage of these cookies, although it is not advisable to limit them completely.
The system may collect information about your preferences and interests. In the event that this occurs, the information will be used exclusively for statistical purposes to improve the services provided on the website. JT will apply, as far as possible, procedures to dissociate the information so that the data owners are not identified.

08. Availability And Price Of The Products Offered

Before purchasing, the user must take into account that the selected products may not be in stock. All purchases are subject to availability. only operates via the internet. For this reason, it may happen that, although it is possible to order the purchase of the product on the website, there is no stock of it, due to a question of daily movement in the premises of the firms supplying the products to Likewise, the price of the products offered on the website may not match that of the various stores or suppliers supplying JT.

09. User Options For Out-Of-stock or delayed products

In accordance with the previous point, in the event that the product or products selected are sold out or delayed, JT will contact the customer and invite him/her to choose one of the following options:
Keep waiting for the delivery of the chosen product (in case of delay);
Cancellation of the purchase and return of the amount by the original means of payment;
Opting for an alternative product offered by JT for the particular case;
When the customer chooses to cancel the purchase, the amount paid will be refunded according to the means of payment chosen. If the payment has been made in US dollars, the amount will be refunded at the exchange rate of the day of cancellation.
In the event that the customer chooses the alternative product offered by JT, it must contain the same or superior characteristics. Under no circumstances will the user be asked to pay any additional sums or to take responsibility for any differences, unless the alternative product offered by JT and chosen by the user is of a much higher and more expensive nature than that originally requested by the user.
IMPORTANT: for the situations referred to in this section, the user will have a period of ten days to choose one of the options mentioned. Should the customer remain silent in this regard, JT may presume that he or she has chosen to cancel the purchase and will proceed to refund the amount paid, either by the original means of payment

10. Refund Of The Amount Paid

In the cases mentioned in the previous point in which the user has opted for a refund of the amount paid, he must take into account that the refund may take a few days, due to deadlines and administrative issues.
In the case of refunds via bank deposit, the bank account must be in the name of the owner of the Customer Account from which the operation was carried out. In the event that the ownerships do not coincide, the express authorisation of the User Account holder will be required as an indispensable condition prior to the deposit.

11. Validity OF Promotions

In the case of product offers and promotions, these will be valid for purchases made from the date of commencement of the offer until the end of the offer. The terms and conditions of the same will be communicated on the Website, and will always be subject to the stock of the products offered.


All prices expressed on the Website include VAT, unless otherwise indicated.

13. Product Guarantee

The sale of the products is carried out on behalf of JT. JT is responsible for the guarantee of the products purchased through JT. Once the period established in the second paragraph of point 14 of these General Terms and Conditions has elapsed, any claim must be directed against JT.

14. Right Of Repetance. Return Of Products

The customer will have the right to return the products purchased on the website during a period of five calendar days, counting from the delivery of the order, without any responsibility. To do so, the user must notify JT in a reliable way within the indicated period of time and place the purchased product(s) at its disposal. The products must be in the same state in which they were received, without having been used, and with the original packaging. JT will return all amounts received to the customer. Return costs will be covered by JT.
Likewise, if the product or products have a manufacturing defect, have been broken or damaged in transit, or have been dispatched incorrectly, the User must contact the Customer Service Centre within the period mentioned in the previous paragraph, so that JT can proceed, as appropriate, to manage the re-dispatch of the purchase, or to withdraw the order.
The products must not have been used, and must be in the same condition as received, with their packaging and labels. For example, for illustrative purposes only, if the product is in a plastic package, it must be opened carefully and precisely, otherwise the change cannot be made. For more information on this subject, please consult the help page of

15. Currency

All prices on the website are expressed in Argentine pesos, the legal currency of the Argentine Republic.

16. Payment Methods

Payments can be made by credit card. JT may enable other options, to facilitate its customers' purchases.
Payment may also be made by credit card in instalments, as indicated on the website. All payment methods are subject to the amount being duly credited and/or verified.

17. Payment by Credit Card

Payments can be made on-line by credit cards, Visa, Mastercard and American Express. All the information entered by the User is protected by the SSL system (see point 6.
 Confirmation of the credit card purchase will be subject to the authorization of the card issuer.

 Validation of identity;

The brand may ask its customers to answer a series of questions provided by Veraz in order to ensure the identity and security of the parties.
Some of the reasons for the data request may be:  
Non-matching of customer data with cardholder data
 - Non-matching of destination address with card billing address.

The brand will contact the buyer by phone.
In case of not obtaining an answer or the data provided are not considered valid, the order will be cancelled and the money will be refunded to the credit card used.

18. Shipment Of Products Inside The Country. Time Of Delivery

Deliveries will be made to the address indicated by the customer. The validity of the same is your exclusive responsibility.
 The delivery time depends on the availability of the product, the time of delivery and the approval of the means of payment. The days indicated are estimated. Shipments are made all over Argentina, without exception.
When making a purchase, the user receives in his email account a confirmation that the order has been accepted, along with an order number.
To ensure maximum efficiency in deliveries, these are made by specialised companies.
 The approval time depends on the method of payment. In the case of credit cards, the user must verify that the data provided for approval are correct.
The delivery time varies according to the destination, national, where the delivery is requested.
 The time of delivery of the entire order, as well as its cost, will be informed to the customer before accepting the purchase.

19. Shipping Costs

The customer will be clearly informed of the delivery costs before making the purchase. These costs are calculated according to the total weight and/or the total volume of the shipment, and also depend on the area of the delivery address.
Shipping costs will be treated as a separate item on the invoice. JT is always working to improve the quality and cost of delivery for its customers. For this reason, shipping costs and policies are subject to change without notice.

20. Delivery Schedules

The products will be delivered from Monday to Friday, between 9:00 and 18:00, with the exception of national holidays. Users may not choose the time or day on which the purchased product(s) will be delivered, so it is recommended that you select your work address as the delivery point for greater security. In any case, suggestions may be made in the field of observations at the time of purchase, which will be subject to the circuit of the company that is in charge of shipping the products.

21. Delivery Adresses

The address where the product will be delivered will be the one indicated by the customer. It may not coincide with your home address. It is the users responsibility to complete and carefully review the information related to the delivery, so that the purchase is sent effectively and on time. We do not ship to P.O. Boxes

22. Enquiry About The Status Of The Shipment

The status ("tracking") of the order can be requested at any time via e-mail to In all cases, you must indicate the order number or log in to My Account, in the section my orders, order details.